How to parse an issue status from comment field

Question

Dear all,

From an external email we are able to create a ticket issue in Jira Service Desk.
This external email syntax is used to communicate between Jira and an external system.

When the created ticket is set to COMPLETED from Jira Agent people, a notification is send automatically to the external system which need to approve that ticket is effectively resolved as completed

For that when the external system reply to the notification email, its reply body is with the syntax below :

FINAL STATUS : CLOSE

Then when the issue comment is updated, I need thought automation to :

- look for the string "FINAL STATUS"

- Read the value of the status

How can I parse this string and get its value in order that with the status value read I can then transition automatically the ticket ?

Regards

serge calderara · Accepted Answer

Hello I solve it.

No need for any rest api as you did not catch what I ment.
All was done in Jira automaton and with filter condition and smart value I am able to catch the string and transition to the desired status based on return value