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Adding request type to automation email

Mihir Ruparelia

Hello,

I wonder if its possible to in the email body to show the request type.

For example

Hi,

Please see this {{request.type}} created by {{reporter.displayName}}.

For more information, please see <a href="{{issue.url}}">{{issue.key}} - {{issue.summary}}</a>

I suspect what I have written is incorrect. Any ideas please?

Accepted answers

Patricia Francezi_iDev_

Hi @Mihir Ruparelia

You should use {{Request Type.name}} to achieve your goal.

I also suggest you have this page in your favorites https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

This will helps you anytime you have the same question

Mihir Ruparelia

@Patricia Francezi_iDev_ many thanks will test it now

All comments

Patricia Francezi_iDev_

Hi @Mihir Ruparelia

You should use {{Request Type.name}} to achieve your goal.

I also suggest you have this page in your favorites https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

This will helps you anytime you have the same question

Mihir Ruparelia

@Patricia Francezi_iDev_ many thanks will test it now

Mihir Ruparelia

@Patricia Francezi_iDev_ that didn't work its not the biggest issue in the world. thank you though.

Patricia Francezi_iDev_

I guess the issue you triggered didnt have the request type filledup.

Remember, Issue type and Request type (or customer request type) are different fields.

When we create an issue via Jira UI (not the portal) we need to select the request type and its optional, unless you have it as required field.

Mihir Ruparelia

The request type field is auto populated based on the title of that form. But it did not seem to add it to the automation email.

Thanks for the help though I will continue to see if I can make it work

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