Automation to add Service Desk Organization to a ticket

Julia Foden

Hi 

I would like to use automation to add an Organization to the existing organization (if any) on certain service desk tickets.

I am having problems with the syntax for Organizations in advanced edit.

I have tried 

{
"update": {
"customfield_12900": [
{
"add": {"id": "542"}
} 
]
}
}

 and 

{
"update": {
"customfield_12900": [
{
"add": {"name": "Org Name"}
} 
]
}
}

but the error is

 (Operation value must be a number (customfield_12900))

Strangely when I try to simply set the field (regardless of any existing values) using

{
"fields": {
"customfield_12900": [
{"id": "542"}

]
}
}

the error is

(The Organization ID must be a number (customfield_12900)) 

So I've tried a couple of things like 

 {"id": "542.asNumber"}

and

{"id": "542.asJsonNumber"}

but no luck. I'm clutching at straws here!

Can anyone advise please!

Alex Koxaras -Relational-

Hi @Julia Foden 

What do you mean "to add an Organization to the existing organization"? You mean to add an organization to the specific organization field, because it's empty?