nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Trying to reference previous Assignee and the Created Page in the outgoing email from Automation

Geoff Worling

Hey all,

I've been wracking my brain trying to reference these within the body of the email but they keep coming up blank. I am using the following smart values but nothing seems to work:

Hello,

{{issue.key}} has been moved to QA status and is now ready for testing. Please reach out to key developer for details.

Issue Title | <b> {{issue.summary}}</b>
Description | <i>{{issue.description}}</I>
Developer | {{fieldChange.fromString}}
Documentation | {{createdPage.url}}

----

The issue title and description work perfectly but the last two, Developer and Documentation, don't seem to want to work.

any help appreciated.

Accepted answers

All comments

Trudy P Claspill

Hello @Geoff Worling

Welcome to the community.

Is this in an Automation Rule? What is the trigger for the Automation Rule? Can you show us all the components of the rule?

The createdPage smart value is usable only if your rule is creating a Confluence page. Refer to this documentation. Is your rule creating a Confluence page?

Geoff Worling

Thanks for the comment!

This is an automation rule yes.

When issue transitioned to "QA" > assign to X > email (the body was attached the original question above) > create page

I just now realized that I need to create the page before referring to it in the email body so that's solved but I still can't seem to get it to display the previous assignee no matter how I try it.

Simmo_9kntn7

Hi @Geoff Worling, is the assignee getting changed as part of the transition? If you could show a screenshot of your rule it would be really helpful.

Geoff Worling

Appreciate the response. Heres a screencap, is this sufficient? Thanks!

Screen Shot 2022-10-17 at 1.11.58 PM.png

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud

automation

smart-value