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Using one filter on a dashboard, showing different results for different users?

Juul Weijers

Hi, we're trying to leverage dashboards to show reports for different users. In this case, we've created a filter that shows all issues in 5 different project. Theres one user per project that should see these issues, but ONLY for the projects they have access to. That way, we can create one dynamic dashboard that serves 5 different users.

The query is

project in (ABG, OTHJSM, GHO, LOZSD, OTWJSM) AND resolution = Empty order by created DESC

However, the "Filter Results Gadget" shows no results when logged in as one of those users.

We have enabled a user group for both the filters and the dashboard.

So, the use case is as follows:

User A has access to Project ABG. User A also has access to the Dashboard, and the filter mentioned above. On this dashboard, a Pie Chart gadget shows what Agents are assigned to the most issues. This works fine. The same filter shows no results when the Filter Results gadget is used.

What am I missing here?

Accepted answers

Jack Brickey

To be clear is the question "why a user cannot see results for a gadget on a dashboard?"?

assuming so can you please verify that this user has access to the filter by going to the filter and clicking on details and inspecting the share.

Nic Brough -Adaptavist-

You've gone over most of the permissions in detail there, but there's one missing - can these users actually see any of the issues they should be seeing in the gadget? (I know you've said "in the project", but that doesn't necessarily mean they can see the issues)

All comments

Jack Brickey

To be clear is the question "why a user cannot see results for a gadget on a dashboard?"?

assuming so can you please verify that this user has access to the filter by going to the filter and clicking on details and inspecting the share.

Juul Weijers

Hi Jack, i'll try to make it more clear:

User is member of this group: AD groups.png

This group has access to the dashboard:

Dashboard access.PNG

This group also has access to the specific filters i'm using in three "Filter Results" gadgets

Yet, when I log in as this user, I get no results, as per the image i shared above. My OWN results are exactly correct:

Juul Weijers

Nic Brough -Adaptavist-

Juul Weijers

Hi Nic, what permissions would that be? Would the Browse Project permission suffice, or another permission?

Juul Weijers

For instance, the user can see one out of five projects in this filter, yet the filter returns 0 issues, despite there being ~1000 issues in this project the user has permission for.

Nic Brough -Adaptavist-

It may be more complex than permissions, but there's a quick test - from the issues that you can see, pick one that your other user should be able to see in the gadget and get them to look at it in the issue view. If they can see it, then it's not permissions or security.

But your last screenshot answers it. The gadget is failing because the filter behind it is not valid.

This is rather a torturous one to work out and explain, but I think Jira is reading your JQL in two different ways.

I think someone has added a field called "project" in a team-managed project, and Jira is reading the query differently for different people because some of you can see that project and others can not.

The query for people who can not see the project is working fine, because "project in X, Y, Z" is reading the list of Jira projects. (Permissions don't matter here - if someone can't see project X, it doesn't break the query, just means it won't return any issues in project X)

But for people who can see that project, "Project in X, Y, Z" means "read the local field", and that field does not have options for X and Y, as you see in your screenshot.

There's a quick test for this - go to the issue navigator and run a search. Doesn't matter what it is; we're not looking at issues. Now go to the "columns" button and type "project" into the search. There will be more than one if I'm right.

TLDR: solution - rename the "project" field in the project that is breaking it.

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