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How can I make the 'key' field BOLD when my automation email gets triggered?

Ivan Dowling

Dear Community,

I am working on an automation rule to provide feedback emails every week. I used:

{{#issues}}{{key}}--{{status.name.toUpperCase()}}--{{"status summary"}} {{/}}

which works fine to show each status value in upper case, but I would like to further identify each ticket key value by turning it into a bolded string. Can this be done?

Accepted answers

Fernando Eugênio da Silva

@Ivan Dowling , Welcome to the Atlassian Community

It is entirely possible to make the content bold using Jira Automation. Use this:

{{#issues}}{{key}}--{{status.name.toUpperCase()}}--{{"status summary"}} {{/}}

See the results:

Don't forget: Jira automation supports HTML resources for formatting, so a lot is possible. Including bold text between content

Regards,

Fernando

All comments

Fernando Eugênio da Silva

@Ivan Dowling , Welcome to the Atlassian Community

It is entirely possible to make the content bold using Jira Automation. Use this:

{{#issues}}{{key}}--{{status.name.toUpperCase()}}--{{"status summary"}} {{/}}

See the results:

Don't forget: Jira automation supports HTML resources for formatting, so a lot is possible. Including bold text between content

Regards,

Fernando

Ivan Dowling

The change worked nicely but only for the first records, All subsequent records are not showing the key number bolded. See first 2 test results below: