I'm trying to create groups of Service Desk Team members so that I can build automation rules to auto assign request participants. This is for the "submit a request" request type. I can create a customer organization but that can not be used for request participant. I also tried creating a team but it can't be referenced in the participant field either.
Hi Erin,Welcome to the Atlassian Community. Sounds like you have a similar problem as the people in this question: https://community.atlassian.com/t5/Jira-Service-Management/Automatically-adding-an-Organization-or-Request-Participants-to/qaq-p/1106458 Check out the answers there, I hope they help you out.Cheers,
Peter
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