How to identify CHANNEL field in JQL query to make an automation rule ?

Question

Hi community

I need to write an automation rule which identify created issue from channel PORTAL.

1. When tickets are created from PORTAL, a field "CHANNEL" appears.

-> Channel = PORTAL

2. to make my automation rule, I tried :

Trigger = when issue created

JQL condition =  "channel = PORTAL"

==> BUT in JQL, "CHANNEL" does not exist.

So I can't write CHANNEL = PORTAL in my JQL query.

- Would you have any other idea how I could identify a ticket from PORTAL (instead of CHANNEL field) ?

- Do you know any other JQL query I could write ?

Thanks for your help :)

Mikael Sandberg · Accepted Answer

Hi @Jennifer,

The field you are looking for is called request-channel-type, and you can use that in your JQL like this:

request-channel-type = portal