How to capture recently updated fields in a ticket and send as a notification email?

John Antony A

How to capture recently updated fields from a ticket and send as a notification email?

When a ticket is created there are multiple fields which might get updated during the outage (P1/P2) based on severity/impact. These updated fields should be collected in logs and shared via an email or SMS text after 30 minutes. We dont want to send an email or SMS when each field is updated. We want to collect the logs of all the fields that got updated within 30 minutes and send via SMS or Email.

Boris Berenberg - Modus Create

I am not sure how to do this in the native Jira Automation, but we support this use case in Notification Assistant for Jira. You would create a new notification with Cron Expression Trigger of:

0/30 * * * *

a JQL along the lines of:

 project = ABC and type = incident and priority in (p1,p2) and status = open

Then set the relevant recipients and you're done! The only other thing you may want to do is switch from a Dynamic template to a Single Issue template.