Is it possible to give a permission to some tickets of a project based on a custom field value to external users?
Hi @Sangeeta Bisht Welcome to the Atlassian community!
By permission, do you mean "customer portal" view?
How to add customers as participants: https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-from-the-issue-view/
Cheers,
Melo
Hi @Sangeeta Bisht ,
you can try to use Issue Security (https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/) to manage a separated permission per issue basis.
Fabio
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