Board not showing all the concluded items

Question

Hi All!

We have some projects ongoing in JIRA, and for each of them we have some items already markes as "Done", however they are not reflecting on the main board. For example, we mark an item as "Done", we can see the item as "Done" if using JQL for example, however in the board they are not showing up. The "Done" columns shows empty for us.

In another case we have, we have more than 100 items marked as done, however, just 5 are showing up.

Can you please share some opinion?

Thanks

Allan.

Allan Stevan Pereira de Oliveira - JCATLM · Answer

Yeah, it is a team managed project. I believe its due that this limitation.

__ Jimi Wikman · Answer

Two things usually create this behavior:

* You have a Kanban board with the setting to remove done tasks after a certain amount of times (Bottom of board settings -> General
* The filter the board uses has a condition that removes closed issues.

You could also have mapped the statuses wrong, but since you see some closed issues that should not be the case, unless you have multiple closed statuses or data from different Jira projects that use different statuses.

John Funk · Answer

Hi Allan - Welcome to the Atlassian Community!

Team-managed projects and Jira Work Management/Business projects only show Done issues on the board for 2 weeks. After that, they are automatically removed.

For Company-managed projects, there might be a setting that removes the Done issues after a week or two. Check the board settings > General tab and look at the bottom.