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"Assignee" in the email's recipient field generates an error

Alex Shirokov

Hey guys,

I very trivial questions

I created an automation rule. In the recipient field of the email entered "Assignee" as a recipient BUT, the rule returns an error.

What do I do wrong? I want the issue assignee to be the recipient of this notification.

Thank you

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Trudy P Claspill

Hello @Alex Shirokov

What is the error? We can't provide any advice on what might be wrong if you don't tell us the error you received.

Alex Shirokov

I think I was overworked... This was the essential screenshot I should provide!

Thank you in advance

Trudy P Claspill

Can you show us the whole rule?

The message is indicating that when you get to the Send Mail action there is no Issue being operated on by the rule. We need to see the steps of the rule that happen before the Send Mail action.

Alex Shirokov

Hi Trudy,

Please see enclosed.

One note, if I entered my email address I'm getting an email without any issue.

If I changed to Assignee (I'm an Assignee to the issue for these two issues affected) then I am getting an error.

Alex Shirokov

Hi @Trudy P Claspill

Please find attached screenshots, as requested.

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