create private comment in jiraservicedesk

Question

hello all,

I have a jira issue linked to a jiraservicedesk issue, and when I add a comment to the jira issue it has to replicate to the servicedesk issue.
I have made an integration with scriptrunner and I get the comments to be synchronized in both directions, but I see how to mark the comments in servicedesk as private

this making the call
url.../rest/api/3/issue/{idissue}/comment

Json

{"body":{"version": 1, "type": "doc", "content": [
{"type": "paragraph","content": [ {"type": "text", "text": "Hola usuario finalbbbbbb, "} ]},
{"type": "paragraph","content": [ {"type": "text", "text": "no te menciono"} , {"type": "text", "text": " "}, {"type": "text", "text": "Gracias"} ]}
]},
"jsdPublic": false
}

passing jsdPublic to false should make the comment private, but it doesn't.
Any idea how I could do it.

thanks in avance

Santiago Pedrosa Pérez_7gcdv8 · Answer

Thank you very much, I have found the solution, instead of sending /n , I have sent the literal "\\n" in the post and with that it generates the line break.

Regards

Santiago Pedrosa Pérez_7gcdv8 · Answer

Hello,

thank you very much for the comment
I am using scriptrunner (script listener), I have been able to send the mentions to the users, I still need to be able to add the line breaks.
I am adding "
" but it gives an error in the call.

Regards.

Renzo Arriagada · Answer

In order to reference users in JSM you need to use markup and not direct tags as in Jira Software.

Here's an example "Hi [~accountid:123456789123456ddfe814] ..."

The only thing is that you would need the account id of the user you're trying to reference. (replace 123456789123456ddfe814 with your user id)

Just a question though. Have you tried using an Automation rule? For what you're trying to do it looks like a better option in my opinion. I'm missing some context nonetheless so it may not work for your use case.

Kind regards,

Renzo from Servicerocket.