How to retain "Reporter" information after a user has been removed

Question

When a member of one of our Customer groups submits a request via the portal, their name is generated in the "Reporter" field.  However, should the individual leave the company, and are removed from their Customer group, their name also disappears from this field, and is replaced by "Former User".  Is there a way to retain this Reporter information in that field once a user has been deleted?

seelye.naomi · Answer

Hi @Angie Thompson  - no, I never did receive an answer

Angie Thompson · Answer

Hi @seelye.naomi  was this ever clarified for you? I have the same query. Thank you

seelye.naomi · Answer

Thank you.  Can you document the steps to follow to mark the user as inactive?  I've looked for that option on the Service Management page, and for the option within the Customer groups, but don't see any option besides Delete to remove a user.