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How to add set of predefined fields with Jira Service Desk Forms?

Jesper Fransson_e2llz4

I'm trying to build a form in which users should be able to order trips for an entire team. The teams are always of various size so what I want to achieve is that you should be able to press like Add User and a set of three predefined fields should appear.

You should be able to add as many users as you like.

Is there a way to do this?

Best regards,

Jesper

Accepted answers

Alex Koxaras -Relational-

Hi @Jesper Fransson

No, you can't do this in Jira with out of the box functionalities.

What you could do is to experiment with multi picker fields, such as multi-user picker which allows you to select more that one use. The other fields what are they about?

All comments

Alex Koxaras -Relational-

Hi @Jesper Fransson

No, you can't do this in Jira with out of the box functionalities.

What you could do is to experiment with multi picker fields, such as multi-user picker which allows you to select more that one use. The other fields what are they about?

Jesper Fransson_e2llz4

Hi @Alex Koxaras -Relational-

Thanks for the quick reply.

Yes, from what I can find out of the native functionalities I think I should just make a table with like 15 rows, and if the team extends 15 people this needs to be added separately in a comment or another ticket.

I've been looking at the multi-user picker field but using that one only gives me the username and won't give me the other fields I want. For each team member there should be three fields:

Passport number
Expiry date
Issue country

The preferable way would be to just click Add user or a +

Any other ideas?

Thanks alot,

/ Jesper

Alex Koxaras -Relational-

@Jesper Fransson sorry, but as I told you, the preferable way doesn't exist on Jira. I mean Jira can do a great deal of things, but Atlassian can't satisfy all people's need. And that because how Jira works currently can't support this.

Now, onward to a viable solution!

What I thought is that you could use Forms for that matter. Forms can have sections which appear conditionally. In that sense, although it's plenty of work you can:

Create a form
Place that form on the request type
Create a dropdown field on that form with values from 1 to 15
Create 15 different sections which will appear according to the value of the above field
In every of the 15 sections you have to add 3 fields (times the value of the above field) which will be required
- Pass number
- Expiry Date
- Issue Country

The above solution will have a lot of maintenance, but it's the closest to what you want

Let me know if that works for you.

Jesper Fransson_e2llz4

@Alex Koxaras -Relational- thanks for the reply.

Yes I've agreed with the customer that the best solution is to go with the conditional logic for 15 options in a dropdown.

Thanks alot for your help!

Cheers,

Jesper

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