Email error Jira service desk,

Question

Hi,

Suddenly this monday tickets in our service management stopped working, via mail.

Looking in to the Connectivity log, we find the following:

Retrying in 1440 minutes - Email pulling has failed 15 times consecutively (Reason: com.microsoft.graph.core.ClientException: Error during http request)

Does anyone know how to fix this error?

Jakob Andersson_w3kagu · Answer

Thanks for the tip!

However we resolved the issue by disconnecting our email account and reconnecting it again i the project setting/Email requests

Alex Koxaras -Relational- · Answer

Hi @Jakob Andersson

To add to what @Pramodh M said, this looks like more of a microsoft problem, and less of a Jira problem. Maybe something has changed from your connected email account. And read this thread please, because they were facing a similar problem

https://community.atlassian.com/t5/Jira-Service-Management/Email-error-log-Jira-service-desk/qaq-p/1726800

Pramodh M · Answer

Hi @Jakob Andersson

Did you try reconfiguring the mail server?

Reference

https://community.atlassian.com/t5/Jira-Service-Management/Email-error-log-Jira-service-desk/qaq-p/1726800

Thanks,
Pramodh