What version of Service Desk has the old automation engine?

Question

We did a cloud migration of Service Desk and JIRA in general and all of the automations that we had a gone.

In Jira there's no option for automations listed

In Service Desk it's back up to the 2nd block of Project Settings beginning with Request Type.

But our version of software did not change so something reverted automation to an older engine.

Marc Isikoff_o8qjap · Answer

Thanks for the clarifications.

I had no hand in the migration to the cloud; that was done by our IT staff and I've raised an issue internally as well but was posting here to see what might be the issue.

I have concluded our automation is out-of-the-box Legacy automation however.

Trudy P Claspill · Answer

Jira Service Management is the product name for JSD in the Cloud.

I have not gone through a Service Desk on-prem to Cloud migration. Can you provide links to the references you found that this roll back is rampant?

Have you tried contacting Atlassian Support directly? Did you have a support case open with them to support your migration efforts?

Marc Isikoff_o8qjap · Answer

We never moved to JIRA Service Management; we moved from on-prem JSD to cloud hosted JSD.

I have checked around and the rollback from enhanced Automations (that can use JQL) vs Legacy automations is rampant.

We were on 8.13.9 before and after the migration.