field under review locked

Question

good morning

I have a field called in review, when other users are going to assign a user to be able to assign a reviewer of the issue, a lock appears which does not let them see the emails of the people that one must assign

Pramodh M · Accepted Answer

Hi @Juan Carlos Cardenas Padilla

The users might not have browse users and groups global permission

Check the global permission

https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions

Thanks,

Pramodh

Alexys Blanda · Accepted Answer

Please check your instance follow the below points:

* 1.Did you have any custom js code locked this field in the knowledge article form?
* 2.Did you have any business rules locked this field in the form?
* 3.Did you have any custom workflow locked this filed?

I've tested in my instance and the availability of this field could not be affected by the article status.

* MyAccountAccess Rewards If the issue still exists, you could use workflow or js to force a update to this "review" field. Hope it helps.
* The review field is locked for me and there is no option to reject the article from the ribbon. I can approve from there but ideally would like the review field opened for editing.
* Best Regards,