Gooday Community we have set up the email request and the actual portal, My issue is that when an agent replies to the customer ticket on the customer email the comment is coming as [Hidden].
i.e
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[hidden]
Mwaba Kangwa commented:
See https://community.atlassian.com/t5/Jira-Service-Management/email-response-coming-as-hidden/qaq-p/2116887
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