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Automation - Create comment if past specifc time of day

Ben Greene_66ankl

Tried a JQL statement of {{comment.created.longTime.isAfter(6:00:00 PM GMT)}}

However I get audit log errors that tell me nothing more than
'Action details:
Issue condition
The following issues passed: ticket id'

Accepted answers

bmccoy

Hi,

I think the problem might lie in your smart value. "longTime" is actually a formatting function so will print the date as a String. Once it's a string it doesn't know how to do an isAfter date comparison. I think just removing that will get you what you need.

Cheers,
Brydie

All comments

Trudy P Claspill

Hello @Ben Greene

Please provide all the details of your Rule.

How are you using that JQL statement?

The log is indicating it found an issue that matches your Condition, but you didn't tell us what the condition is.

Are you expecting some action to be taken against the matching issues? What is the action? Is the action not being taken?

Ben Greene_66ankl

Hi @Trudy P Claspill

Thanks for the reply, yes I am expecting a comment to be made on the issue when the timeframe of the reporter's comment is outside the hours I am comparing to:

The comment is not being made and the error just tells me 'issue passed'

Trudy P Claspill

Who is the Actor for the Rule? This will be shown on the Rule Details page.

Does that actor have the permissions needed in the project to add comments to the issues.

Can you show the details of the If and Else-If components?

Can you add Log Actions within your If and Else-If branches that will log a message to the audit log? That will tell you which condition specifically has been matched.

Is this the entire rule? Can you show the entire rule?

Ben Greene_66ankl

Actor: Automation for Jira (I've made other rules that comment based on an if else using this actor, the comment appeared just fine)
Yes it does
The if else conditions only include the 1 condition that u can see in the pic I sent before, but will show u a full view nonetheless
Sure here is the whole rule:

When I tested this rule the reporter was not one of the ones listed, it was a business day & it was outside the hours I specified, so it isn't any of those things.

bmccoy

Hi,

Cheers,
Brydie

Ben Greene_66ankl

Hi @bmccoy

Thanks for the response, I will give that a go and let you know if it works.

I was just now having errors with instead trying startOfDay.

Perhaps I am under the wrong impression on how startOfDay works, I looked at the documentation but I didn't see what time startOfDay refers to.

I assume it is the time of 00:00 of the current day, but maybe it instead references the beginning of a work day e.g. 09:00 ?

Ben Greene_66ankl

@bmccoy doesn't look to have worked sadly.

Ben Greene_66ankl

@bmccoy this is still an issue for us on our side, can you suggest any other methods of checking if the time is before / after a certain hour of the day?

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