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How do I adjust automation rule so no notification is sent when a person creates an issue themself?

SHEHZADALI ISMAILY

I have a JIRA automation rule that notifies the Product Owner via email when a new issue is created. Currently it notifies her even if she creates the issue herself. How can I adjust the rule so that if she is the reporter, it does not send her an email notification even if she is the one that created the issue?

Accepted answers

Mark Segall_iqztfr

Hi @SHEHZADALI ISMAILY - You can add an advanced condition to the rule like this:

{{issue.reporter.displayName}}
Does Not Equal
<your product owner's name>

All comments

Mark Segall_iqztfr

Hi @SHEHZADALI ISMAILY - You can add an advanced condition to the rule like this:

{{issue.reporter.displayName}}
Does Not Equal
<your product owner's name>

John Funk

Hi Shehzadali,

Just add in a Condition to see if she is the Reporter.

If you share your rule, we can help guide if needed.

Bill Sheboy

Hi @SHEHZADALI ISMAILY

As the product owner could be creating an issue on behalf of another Reporter, I suggest using the smart value {{initiator}} as that is the person (i.e. user) who triggered the rule, and add a condition to exclude the product owner.

Also...the Issue Created trigger could fire faster than the data is available, leading to your condition failing. (This is a known racetrack problem with automation rules.) So perhaps change your rule to re-fetch the data before the condition test. For example...

trigger: issue created
action: re-fetch issue
advanced compare condition: test if the {{initiator.accountId}} does not equal the product owner's user accountId
...proceed with the rest of your rule

Kind regards,
Bill

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