nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Smart value is displayed as a code

Soporte Atl

Hi,

I'm using Jira automation to insert a message to the customer after an issue is considered done.

The syntax is:

This issue is now in DONE status and the content of the Resolution field has been set to {{issue.resolution}}.

The problem is that it's shown as:

This issue is now in DONE status and the content of the Resolution field has been set to 10022.

Where 10022 is the internal code Jira assign to the specific resolution value chosen.

Does anybody know what could be happening?

Thanks in advance,

Accepted answers

Callum Carlile _Automation Consultants_

Hi @Soporte Atl

Many smart values retrieve the field's ID by default, so you will need to use a smart value of {{issue.resolution.name}} to get name of the resolution.

Hope this helps!

Dirk Ronsmans

Hey @Soporte Atl ,

An Automation rule often retrieves the "object" of such a customfield on which you can use properties to get more detail.

For example the {{issue.resolution} will default to the ID but you can get the name by just adding .name

Here you can see the difference in output

All comments

Callum Carlile _Automation Consultants_

Hi @Soporte Atl

Many smart values retrieve the field's ID by default, so you will need to use a smart value of {{issue.resolution.name}} to get name of the resolution.