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E-mail when date of an attribute is near

Andreas Dellmour

Hey @AlL

I want Jira to send me an e-mail when a date in an insight objekt is reached,... well, some days befor it'S reached.

Reason:
I insert every laptop of our company in insight, and attached an attribute named "support end date" wich is as date formated, and i want to be informed when the support is going to end.

Automation:
I like Jira to check everyday if todays date is the "support end date" date (minus one week) and if so, to send me an e-mail with the objekt name and some text.

Is this possible?
If yes, then how,... i didn't see anything in the automation section of "Jira Service Management" to help my case...

Thanks in advance!

BR
Andy

Accepted answers

Alex Koxaras -Relational-

Hi @Andreas Dellmour

There is a way to acquire the date of the specific insight object, but you can't really use it, since it's not aligned with the "jira date" and you can't really change it using smart values. Due to the face that I find your question a really good exercise, I'll continue my tests to find an answer, but I think that the margin is rather slim -> https://jira.atlassian.com/browse/JSDCLOUD-9873

All comments

Alex Koxaras -Relational-

Hi @Andreas Dellmour

Andreas Dellmour

That would be great, thank you!
Could you send me an example on how to acquire the date/attribute information of an specific insight object?

Alex Koxaras -Relational-

Dude!

Got it!

Sorry for the late reply but I reaaally wanted to do it! As I told you is a good exercise! Without getting into details of how and why, here is the solution:

First, create a custom Insight object field. In my case I named it CDI.
Place the above field on the appropriate screens of your project
Setup CDI field but its all up to how you have set up your objects really (in my case Computers was an object one level below Hardware object):
In the above settings change the "Date" attribute to yours, as well as both IQLs
Create the following rule
Adjust the rule to your likings

Rule

Overview of the rule. Keep in mind that you have to change the TRIGGER, most like to a scheduled one, to check once per day.

Create a Variable

Inside this variable we will store the insight object's value

Compare Dates

First value:

{{jiraDate.match("((\d{2})\/(Jan|Feb|Mar|Apr|May|Jun|Jul|Aug|Sep|Oct|Nov|Dec)\/(\d{2}))$").toDate.plusDays(7)}}

Send email

Of course you can change the following to your likings!

Results

I needed a few hours to get this working due to the fact that Insight Date Attribute was not in fact a date.

Hope that this was what you were looking for! Let me know if that worked out for you.

Alex

Andreas Dellmour

How and where do I setup such object like your CDI?
I use Jira since 4 weeks, and most of the time I just update the insight database...

Do I need to create a project for it to work?
I hoped I could just run it paralell,...

like, check everyday if any object with this attribute is near todays date....

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