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Automation Rule - Send email adds reporter to the Send Email action

Yatish Madhav

See image - we have a few automation rules that have the Send Email action to send when specific issues are created. We set between 1 and 4 users in the To and CC fields. Today we set the reporter of the account to one of my accounts and I noticed that all send email actions add me to the To of the emails.

How can I removed myself from the To list of recipients?

Screenshot from 2022-08-17 21-55-34.png

Thank you
Yatish

Accepted answers

All comments

Trudy P Claspill

Hello @Yatish Madhav

There is no image attached to your post.

John Funk

Hi Yatish,

What is your relationship to the issue? Are you the Reporter? Or one of the others in the To or CC?

Also, there is no image shown.

Yatish Madhav

Hope you well. A Jira account I manage has become the reporter of the issue as the issue is created via API (also meaning most likely the previous user was getting the emails too)

Thanks @John Funk - I have updated the OP.

As you can see, alaskowski@ is the recipient of the email sent. But when a ticket is created it sends to alaskowski and the account used that is set as reporter

John Funk

Hmm, are you maybe the Project Lead for the project, too? I would look at the Notification Scheme to see who all is notified on Create Issue. And if it has Reporter there, you might take that out of the Notification Scheme.

Yatish Madhav

Didnt think of that. But the email is the email that is sent from the automation rule, not a notification of anytype.

Ie. from the image above, the body of the email starts with Review ... and lists those 3 items.

And my account is simple appended to the To of the email. So I dont think it is the notifications unless I need to find something specific?

Yatish Madhav

Thanks - I did update the OP

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