give a user view permissions to a single ticket

Question

We have a number of employees who create service desk tickets and want to view the progress of their issue. Is it possible to grant view only privileges to a single ticket?

Thanks for the help

Bryan McDade · Answer

This seems to have stalled, if i understand you want to allow the user to view their own ticket without adding them as a licensed user in atlassian.  We do this via the 'customer' area, we created organizations which are added to each desk the user would need access to and then add the user as a customer to one of the desks which they they get access to all of them.  they will only be able to access via the customer portal (different urls) then the admin view, however they will be able to login and view their own ticket.  We add all the users in the company to the Atlassian account however we only give them site access and not product access.  In the past we also had a group called 'intranet' which was defined for access for those accounts, as well as on the company managed service desks, instead of just team-managed desks.  I think they have now changed the naming convention of the types of service desks.

Yair_cgob42 · Answer

JSM. We are the security team and employees send requests or other issues through forms. The tickets come onto our board and we process them.

There are only a limited amount of people with access to our board. So to clarify the question, employees who create tickets and want to keep track of the ticket progress and they do not have a JSM licence, can they still view their own ticket as read only?

Thanks for the help

Alex Koxaras -Relational- · Answer

@Yair I do not follow you.

Are you talking about a JSM project, or a JSW project where you use a kanban board?