I am having some trouble with automation rules. This is the scenario that is happening: * For ticket A XYZ field is empty * For ticket B XYZ field has a value * Open ticket A * Link ticket A with ticket B Expected outcome: * Field XYZ in ticket A gets same value as field XYZ in ticket B 2 actual outcomes (depending on rule setup): * Field XYZ in ticket B gets value as field XYZ in ticket A (value is cleared, field is now empty) * Nothing happens (Audit log for automation rules says "Success") I have tried to setup the rule to copy the field value from the destination ticket and from the trigger ticket, this did not work. I have also used the function {{destinationIssue.customfield_123}}, this also did not work. Is this maybe a Jira limitation?

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Update custom field when ticket is linked

Danilo Simic

I am having some trouble with automation rules.

This is the scenario that is happening:

For ticket A XYZ field is empty
For ticket B XYZ field has a value
Open ticket A
Link ticket A with ticket B

Expected outcome:

Field XYZ in ticket A gets same value as field XYZ in ticket B

2 actual outcomes (depending on rule setup):

Field XYZ in ticket B gets value as field XYZ in ticket A (value is cleared, field is now empty)
Nothing happens (Audit log for automation rules says "Success")

I have tried to setup the rule to copy the field value from the destination ticket and from the trigger ticket, this did not work. I have also used the function {{destinationIssue.customfield_123}}, this also did not work.

Is this maybe a Jira limitation?

Accepted answers

John Funk

Hi Danilo,

Can you share the actual automation rule with us?

All comments

John Funk

Hi Danilo,

Can you share the actual automation rule with us?

Danilo Simic

Hi John, this is the original setup. This setup produced the 1st outcome that I mentioned.

John Funk

Thanks for sharing. So what do you mean by it didn't work? It said successful but didn't copy the value?

Is there a specific link type that your users should selecting? Or literally any can be used? What was the specific link you used in your test?

Danilo Simic

Any link can be used, I have tested with multiple link types.

When linking ticket A with ticket B (in the ticket A screen), the desired outcome is that the field value from ticket B is copied to the same field in ticket A.

The actual outcome is that the field value in ticket A is copied to the same field in ticket B. So basically the outcome is the reverse of the desired one.

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