Automation rule doesn't work properly (Custom field JQL)

SputnikCZ

Hello everyone!

I have created a custom field in our Jira project yet I'm struglling with an automation while using the custom field for a comparison.

 

Custom field properties: Number field (Tried also Text fields)

 

The rule should work as this:

Check every day (5pm) = status = "Waiting for Confirmation" and updated < -2d

Compare two values: {{issue.striking}} = 0

Edit issue fileds Striking = 1

Send e-mail

 

The JQL can find the ticket which I'm testing this rule on, yet it doesn't do any changes when I run the rule. Tried to change the timer to -1m to see what happens and nothing...

Any ideas how to improve it? 

Stefan Salzl

Hi @SputnikCZ ,

smart values are case sensitive. As described in you post the field is spelled with upper case „S“ (Striking) but your smart value is lower case {{issue.striking}}.

Please try to change the smart value to issue.Striking

In case this doesn‘t solve the problem please share a screenshot of your automation rule for better analyze.

Best
Stefan