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Automating status change from Automated comment on issue

Sol_3ttlz3

I have an issue here whereby an automated comment from user: Automation from

Jira

doesn't trigger an automated status change.

I have the following automation in place which I've successfully tested with a manual comment from myself and works fine. However when the automated comment above is triggered it does not go on to trigger the status change.

Screenshot 2022-08-10 at 16.02.22.png

I've tried several variations without luck.

for example: using

{{comment.body}} contains XXX (some variation of the words in the automated comment)

{{comment.body}} equals XXX (added the exact automated comment in picture 1)

and also

{{comment.author.displayName}} contains Automation for Jira

Any idea why automated comments don't trigger the automation and work around would be greatly appreciated!

Many thanks

Accepted answers

John Funk

Hi Sol,

I have had success with checking some words in the comment. Here is a screenshot of Condition that works for me.

Maybe switch out my words of "I approve this ticket" for "has been resolved".

All comments

John Funk

Hi Sol,

I have had success with checking some words in the comment. Here is a screenshot of Condition that works for me.

Maybe switch out my words of "I approve this ticket" for "has been resolved".

Bill Sheboy

Hi @Sol

Yes, and...to John's suggestion:

Please note the comments smart value is a list, and that John shows a check on the last one added. It is possible your condition is trying to match on a different comment body, so please try {{issue.comments.last.body}} or using the change log for the specific changed value.

Kind regards,
Bill

Sol_3ttlz3

Thanks for your comments @John Funk and @Bill Sheboy

I've tried both of these methods and it doesn't seem to trigger. My suspicion is the fact the comment is automated. For wider context the workflow I'm trying to configure is as follows:

Project A: ticket is created
User clones or creates similar ticket in Project b and links to Project A's original ticket.
Once ticket in Project b is completed this triggers the automated comment that appears in Project A's ticket. (see automation below which currently works fine)

Screenshot 2022-08-10 at 18.00.11.png

Using this automated comment as a trigger, it sets the status of issue to done, thus mirroring status from Project Bs ticket.

Maybe there's an easier workaround here but just cannot get this last automation to be triggered. as mentioned when commenting myself it triggers fine and sets to done. But for some reason doesn't like the automated comment or the Automation for Jira user that makes the comment...

Thanks

John Funk

Ah, so the trigger never fires at all? If that's it, go to the Rule Details page and click the box under the Allow Rule Trigger heading.

Save and publish and that should do it.

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