How can I find out who is the Administrator for a Organistaion

Question

Hello everyone,

I inheritated a Confluence/Trello combinated system from a former teammember who isn't with the department anymore. We use this system to document some tutorials regarding research work for my university.

The problem is the following: When the former member of the team left, who created the Confluence/Trello he (should have) transferred the organisation to me, or another IT related Co-worker but something went wrong it seems.

When I take a look under https://my.atlassian.com/product I can clearly see the subscription to confluence and I can manage who are the primary contacts/edit the subscription etc. So it looks to me like I must have administrative rights.

But when I go to admin.atlassian.com I only get asked to make a new organisation, there is no way for me to see the settings for my current organisation. I made all my other possible teammembers check and nobody can see the organisation at admin.atlassian.com

The former co-worker who created the organisation deleted his account, I imagine he MUST have transferred it to somebody else before deleting, else the organisation would be left without admin. Also I sadly can't contact him to ask him myself if he remembers any details, I am on my own.

What can I do now? I need to change some user-related settings because it is not possible to invite new teammembers to the confluence/trello. Is it possible to somehow see which account has the admin priviliges for the org? Am I checking the wrong places? I am sure I was in some settings before where I could change userpriviliges but I am unable to find it again.

Any help is highly appreciated.

Best regards

Daniel

Daniel Hackmann · Answer

Hello!

Thanks for taking the time to answer.

Problem is I can't even reach the admin panel at all. When I try to go to admin.atlassian.com the following pops up:

Before there was a message saying "Create a organisation now" or something to that extend. I entered test to see if that helps and makes it possible to see some kind of list of other organisations but no. And after that I learned I can't delete the "test" organisation...

When I go to https://my.atlassian.com/product I can see the following:

The second person on the contacts list also doesn't have rights to use admin.atlassian.com

Lastly when I click on Manage Subscriptions it loads for a second and then shows the following error:

Florian PEREZ _Valiantys Administrator_ · Answer

Hello,

If you can modify the billing process it confirms that you an organisation administrator.

You can check by doing this :

Hope this help.