I want ot create a variable and the smart value must contain the ID of one attribute from an object in Insight. How can I get that value and how can I put it in the smartvalue?
Hi @Sofia Grunspan
can you explain what is your final goal? Give us some more context.
I have the idea that you want to set the approver or assignee in case of an access request…?
Perhaps this Article and posts is helping you.
https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-set-automatic-approvers-in-JSM-from-an-Insight-Object/ba-p/2031792
if not i am pretty sure we find a solution for your problem.
Hi! yes, it I needed to set the approver. I've tested what you sent me and it worked. Thank you so much!
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