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Post an automated comment on service desk ticket when a story is transitioned

BrentBot

I have the following ticket structure and want to post a comment on the SD ticket when the story in the project is transitioned to specific statuses. The epic is linked to the SD ticket and story but the story is not directly linked to the SD ticket.

How can i write an automation that posts an auto comment given these circumstances

Ticket Structure

- Service desk ticket

- Project epic

- Story

Accepted answers

Mikael Sandberg

You can do this with automation. You would need two automations, the first one would get the key for the Epic and the second one would be to add the comment to the ticket. It would look something like this (very simplified):

First one

Screen Shot 2022-08-04 at 4.05.02 PM.png

Second one

Screen Shot 2022-08-04 at 4.06.37 PM.png

All comments

Eugenio Onofre_v78igo

Ideally you would need a plugin to achieve this result. ScriptRunner is the best option, because it allows you to use JQL to get additional information and tickets relationship.

Mikael Sandberg

First one

Screen Shot 2022-08-04 at 4.05.02 PM.png

Second one

Screen Shot 2022-08-04 at 4.06.37 PM.png

Eugenio Onofre_v78igo

Great suggestion!

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