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Automation firing twice for single Github webhook

jamie_5jcftw

I have automation to check if the Github pull request is opened as a Draft and not transition the ticket but instead add a comment. I see a single webhook on the Github side but the automation rule runs twice which is adding multiple comments (even with the prevent duplicate checkbox to only add a single comment).

Github webhook:

Screen Shot 2022-08-04 at 10.21.20 AM.png

Rule log

Screen Shot 2022-08-04 at 10.31.23 AM.png

Screen Shot 2022-08-04 at 10.31.36 AM.png

Automation rule:

Screen Shot 2022-08-04 at 10.42.30 AM.png

Screen Shot 2022-08-04 at 10.43.07 AM.png

Ticket

Screen Shot 2022-08-04 at 10.44.14 AM.png

Any ideas on how to prevent this? Thanks!

Accepted answers

jamie_5jcftw

The solution was to check to make sure you don't have multiple webhooks coming from Github for the same type of hook. When you add a webhook to a specific repository and then one at the organizational level, they both fire causing duplication in Jira.

All comments

Stefan Salzl

Hi @jamie ,

couldn‘t find your „pull_request.actions“ in the payload.

Could you also write those values that you are comparing to the the action log?

Furthermore:

Are the compared against string or boolean true?

Best
Stefan

jamie_5jcftw

action log:

action: opened. Draft: true

Here is what I am comparing
Screen Shot 2022-08-04 at 12.28.27 PM.png

I think that once it fires, it's working as intended. I guess my question is why are there 2 entries in the Audit Log for the same ticket at the same time when only one Github webhook fired?

Stefan Salzl

ah...I didn‘t notice it‘s writing exactly the same message twice. please appologize 🙏🏼

hmm....that looks really weird indeed. could you please share a screenshot of the audit log? what does the jql look like and what is the result?

Best
Stefan

jamie_5jcftw

I think I figured it out. I added a webhook to the Github test repository while testing and then when I finished, I added the webhook to the org but forgot to remove the test one. So I think the webhook was actually firing twice from Github but I was only looking at one queue. Removed the test one and things look promising. If not, I will grab the screenshots and any else I come across. Thanks for your help!

jamie_5jcftw

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