Create subtask on a parent task based on specific email identifier with automation

KaKo Silva

Hello,

We are trying to create a subtask automatically that is linked to a parent task.

Basically, we have the parent tasks created in a Project with an unique identifier. Once a specific email is received (with the unique identifier in the subject) that exists in the parent task, we wanted to create the subtask in that parent task or create the subtask and link it afterward to the correct parent task.

We are using mail handler and automation but we cannot find a way to link the subtask to the parent task based on that unique identifier.

From what we can read, there is no place detailing how to do this...

Does anyone know a way?

Thanks,
Ricardo

Bill Sheboy

Hi @KaKo Silva 

I recall trying this a while ago with an automation rule and learned changing the parent of a subtask wasn't possible: https://codebarrel.atlassian.net/browse/AUT-90

The only work-around I can think of is to somehow get the subtask to trigger a rule, then branch to the target parent task, and use the add subtask action, copying the fields from the trigger issue.  Then as the last step delete (or abandon) the trigger issue.

Kind regards,
Bill