JIRA Status autiomation for linked issues.

Question

Hi,

I got a problem where scenario looks like this.

I have simple automation rule which is based that whenever customer is replying to us, our JIRA status change from 'waiting for customer' to Pending.

However i want this rule to be extended and check first if there is any linked issue assigned to this one, because if it is, i would like automate to give it different status than Pending.

I was struggling to do it and find a way how to proceed. Can anyone have that scenario and can help me? Many thanks in advance.

Attaching screenshot for current rule.

Jakub Szymanski_vjr330 · Answer

Hi,

Thank you for your answer. Is there any way that i can also add there checking on what status is the linked issue? I do not see that kind of option and that might be very useful.

Jakub Szymanski_vjr330 · Answer

Hi,

Thank you for your answer. Is there any way that i can also add there checking on what status is the linked issue? I do not see that kind of option and that might be very useful.

Paul Krueger · Answer

Could you use the related issues condition? You'll need to change the way your rule is set up so you're using an if/else condition, but it should work just fine.