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Jira Automation to Resolve an Issue

Elif Alverson_voegli

Hello,

Project X has an automation called "New Hardware". When there is a "New Hardware" issue is created, it automatically creates two issues linked to it in two different projects with the similar name. (Let's say Project Y and Z) We would like to have automation to resolve the Project X "New Hardware" issue type whenever the linked Project Y and Z issues both are resolved. How can I do this with the Jira-Automations? Any help will be appreciated. Thank you.

Accepted answers

Stefan Salzl

Hi @Elif Alverson ,

how are the issues linked? To know the link type would be good in order to find the right solution (as this depends on wheter check the source or destination issue)

Best
Stefan

All comments

Peter DeWitt

@Elif Alverson , hey this is a really interesting question. I can get you an automation that will closed the issue then a linked is is closed but I don't think there is a simple way to check when all other linked issues from a linked issue are closed.

1. Does one of the linked issues in Y or Z normally close last or are they random.

cheers -dewitt

Stefan Salzl

Hi @Elif Alverson ,

how are the issues linked? To know the link type would be good in order to find the right solution (as this depends on wheter check the source or destination issue)

Best
Stefan

Elif Alverson_voegli

When Project X - New Hardware issue is created, it creates Project Y- New Hardware (Y) and Project Z- New Hardware (Z). So when the Project Y- New Hardware (Y) and Project Z- New Hardware (Z) issues are manually closed, we would like Project X - New Hardware issue is auto closed. Does that answer your question?

Elif Alverson_voegli

When Project X - New Hardware issue is created, it creates Project Y- New Hardware (Y) and Project Z- New Hardware (Z) issues. Project X - New Hardware issues is blocked by Project Y- New Hardware (Y) and Project Z- New Hardware (Z) issues. Does that answer your question? Elif

Stefan Salzl

Hi @Elif Alverson ,

thanks for the information. that was really helpful.

Please see the screenshot below. I just created it within 1 project and with other status. With some changes (scope needs to be multi-project to cover project X, Y and Z as well as your status) this should do the work:

Hope this was helpful and looking forward to your feedback.

Best
Stefan

Elif Alverson_voegli

Thank you for your quick response. Where do you determine the issue type to be closed for Project X?

Thank you.

Stefan Salzl

Hi @Elif Alverson ,

thanks for the information. that was really helpful.

Hope this was helpful and looking forward to your feedback.

Best
Stefan

Stefan Salzl

Hi @Elif Alverson ,

in case this was helpful and solves your problem please consider to mark the answer as accepted in order to help other users to find the correct answer in case they are faced with similar problems.

Best
Stefan

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