when choose a custom field value send to different email.

edwin.tse

Hi Team,

 

Trying to write an automation rule to different custom filed value to different email group.

but is there a way to do it with the automation or other ways?

ex: when the creator select infrastructure , only the infra team will receive the email



Thanks,

Edwin

Walter Buggenhout

Hi @edwin.tse and welcome to the Community!

Though I may be making a lot of assumptions here, this almost looks as if you are trying to assign issues to different teams based on the selection of a value in a custom field. Using email notifications for every single issue may be technically possible, but pose you a lot of challenges to work around standard functionality of the tool.

It may be much easier to set up a board or a dashboard that shows teams their issues. Just create a separate filter for each possible team / value in your custom field and use it as the data source for boards of filter results gadgets on dashboards.

For the infrastructure team, your filter would look like this:

"Affected service_test" = Infrastructure

For eCommerce this would be:

"Affected service_test" = eCommerce

and so on.

You can read more on how to create boards in this support article.

If you still feel email notifications are the way to go, you could use the exact same filters I described above and set up filter subscriptions for the groups you intend to reach. They let you send out a list of issues at once (instead of separate emails for each issue) at predefined intervals (every day, week, hour, ...).

Hope this helps!