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Can't filter custom columns

Nicholas Carter_mol9dq

I am using the Jira service ticket feature. I am new to Jira. I am trying to have different folders that filter by specific characteristics like the job being opened, closed, it being assigned to me, etc.. I tried to use a filter on a custom column that I created. It isn't allowing me to filter. How do I solve this. Hopefully that makes sense. Thanks!

Accepted answers

Jack Brickey

Hi Nicholas,

Are you using Jira service management here or Jira software? Would you mind sharing a screenshot of what you're looking at and what you're attempting to do? I'm not quite following you here.

All comments

Jack Brickey

Hi Nicholas,

Are you using Jira service management here or Jira software? Would you mind sharing a screenshot of what you're looking at and what you're attempting to do? I'm not quite following you here.

Nicholas Carter_mol9dq

I am using the service management. Sorry, I didn't realize that you could insert a picture. For example, I made a custom column called assistant. I want to filter service task that are assigned to the current user. When I click on it, it automatically saves as all so it won't filter. It isn't working on the other custom columns I created too. I'm not sure if there is a setting that I need to change or what. Hopefully that makes sense.

Nicholas Carter_mol9dq

Jira filter help.PNG

Jack Brickey

Ok, I believe That you are restricted due to the fact that you are using the basic filter versus the advanced JQL filter. Can you click on the advanced link and see if you can modify the JQL to indicate "...and assistant = currentuser()"

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