How do I use the Reporter Email address in JQL ?

Question

For example, to create a Service Desk queue for all emails from a certain domain e.g. @contoso.com

I thought it might be the reporter.property field but I can't find any doco on it ???

mick.kerr · Answer

I think I've got something for you @Michael Green as we've been looking at this recently.

I've set something up using labels and automation.

So the automation rule will run on ticket creation, check if the reporter email address contains the @example.com email suffix and then apply a matching tag.

You can then create a queue that will show tickets when label = "example.com"

Michael Green_am0a50 · Answer

Hi Majur .... thanks - but not the question I asked.  Your suggestion would also require a LOT of manual effort and constant maintenance....

Mayur Jadhav_30osel · Answer

Hi @Michael Green ,

You would be very hard to use it. But there is an workaround to achieve this is.

* Create an organization in customer section.
* Add all the users from the same domain.
* Create queue and use JQL like..  project = X and organizations= y.

(where x is your project name and y is organization name which you will create in step 1).

Hope this helps.

Cheers,
Mayur