Emailed issue changes reporter from person that emailed to anonymous

Neil Cunningham_m8aari

When our system receives an issue via email the inital reporter shows the user that emailed which is what we want but a few seconds later it changes to anonymous and I have to open the ticket to change the reporter back to the user that emailed.

Connor_lld39i

Hi Neil,

• What does the issue history say about who/what changed the reporter?
• Do you have an automation rule created that's changing the reporter?
• Do you have a workflow post-function that's changing the reporter?