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Automation to assign approver fails

raj

I have an automation designed to add a specific approver based on what the requestor selects from a dropdown list. However, its failing with this error:

Screen Shot 2022-07-13 at 11.12.48.png

I think the Actor can't read from the users DB, but I'm not sure how to give it the correct permission.

Accepted answers

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Connor_lld39i

Does the actor for the automation rule have the Browse users and groups global permission?

Joseph Chung Yin

@raj -

Can you validate to see who is the user that you used in your automation rule for approver field assignment? This has should have nothing to do with the actor who is running the rule.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

raj

@Joseph Chung Yin Where would I go to validate this? This is what I see in the Rule details screen, hence why I thought this was related to the actor:

Screen Shot 2022-07-13 at 11.28.46.png

raj

@Connor This was my first thought too, but I can only see the option to grant that permission to a group. If I try and add the actor to a group beforehand, I can't because I can't find the actor in the users list.

Joseph Chung Yin

@raj -

In your edit issue fields "Approvers" who are you selecting to set the field?

From your previous audit log entry, it is pointing to the value that you selected for the field doesn't exist. Thus, it has nothing to do with the actor for the rule.

Best, Joseph

raj

Sorry not sure if this is what you were asking, but I should add that the user I want the approval sent to does exist as a customer in the project but not as an agent. Would that make a difference?

Connor_lld39i

Hey Raj, from your discussion with Joseph this seems like maybe not the correct path, but if you still want to confirm this here's how I did it.

Find a comment made by the Automation for Jira user, or an issue they're the reporter on.
Hover your mouse over their name then click View profile.
From their profile page click Manage access. It may be hidden in the more options (...) menu.
Verify they're a member of a group with the Browse users and groups global permission.

Alternatively as you have their account ID, you could go directly to their user page. The URL for me was: https://admin.atlassian.com/s/{MY SITE ID}/users/{USER ID}.

raj

@Joseph Chung Yin @Connor

Not sure what else to say other than, it just started working. I didn't make any changes to local or global permissions.

I did however notice that after running the permissions helper check the actor field suddenly changed from displaying the user ID to the user name (Automation for Jira), and suddenly the automations started firing.

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