Create new Linked Issue

Ryan Geddings_zfaduk

In Jira Service Management when I select the `Create Linked Issue` button, the screen that comes up is a `Create linked issue` screen with prepopulated data, and a link issue field already on it.

However, in Jira Software, when I select the same button, I'm presented with a `Create Issue` screen that lacks the field and requires further editing to get the same data across.

I've searched permissions and screen schemes and cannot find any indication of why the functionality is different for the same button. 

Nic Brough -Adaptavist-

The two needs to create linked issues are different between service desks and development or management projects.

In a Service Desk project, your Agent is effectively using it to punt the issue over to the next line of support.  "I can't fix this, it needs a developer" is the usual case, and your developers don't generally have any interest in the conversation with the customer, so they might not even be able to see the request/issue pair.  But they do need all the detail.  So it is useful to copy it all over.

In other projects, you're raising a dependency or additional task.  The data on the current issue probably isn't much use in defining the new piece of work, and your developers can probably see the source issue anyway, so they can look at it if they need to.  The existing data on a linked issue is not really worth duplicating when you're in a work or development management project.  Your developers need a properly written issue that describes what they need to do, not a copy of what the customer asked for.