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hyperlink in jira automation

Nate Dickinson

Hi There, I'm trying to use jira automation to automatically input a link in a JSM issue when certain conditions are met. This in my case is placing a reference document on a related ticket. Right now the link is viewable and is clickable, but it shows the full URL for a confluence page which is looooong and I would like this to look similar to what you can do with an HREF tag in HTML. Is there a way to do this using jira automation?

Accepted answers

Nate Dickinson

This is the answer:

Mikael Sandberg

COMMUNITY LEADER

May 09, 2023

[Atlassian|http://atlassian.com]

All comments

Heather Ronnebeck

Hi @Nate Dickinson

Have you integrated your Jira and Confluence together already? If so then you also need to configure the Confluence Space and Jira project together in Cloud in order to get shorten links to work.

Details on how to do that are located here - https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-and-jira

However, here's a start:

Connect a Confluence space to a Jira project

This is the first step to integrating Confluence and Jira.

Navigate to ‘Project pages’ in the Jira lefthand sidebar
Click ‘Connect to Confluence’
Search for the Confluence space you want to connect

I hope this helps.

Nate Dickinson

I do have Jira and confluence linked, but what I'm looking for involves creating a comment when an automation is run. I'm basically trying to do what a hyperlink tag would do in HTML. Is there a way to do an href or an equivalent in the comments section of JS or JSM?

Heather Ronnebeck

This page will have the markdown you need for the comment. Give it a go.

https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/

Nate Dickinson

Thank you!

Ben Gallant

The accepted answer isn't the answer, so that's confusing.

Who around here updates these things to make sure the correct answer is the accepted one?

@Mikael Sandberg provided the correct answer above by giving us the link to markdown for automation and inserting links:

https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=links

Anybody else searching for this will first go down the weird Confluence rabbit trail (not sure why they thought Confluence was the answer??) before they finally find the right answer.

Rant over lol

Ben Gallant

Maybe you guys can mark this answer as the accepted answer

Tim Perrault

@Ben Gallant

There is technically only one answer on this post. The rest are replies to the answer where it was worked out further as a community. Further more, Heather pointed the OP to the correct support documents, but those look like they need to be updated by Atlassian.

Nate Dickinson

This is the answer:

Mikael Sandberg

COMMUNITY LEADER

May 09, 2023

[Atlassian|http://atlassian.com]

Aaron Lewis_7oeowv

So is this method working for everyone else? I am trying to comment Google Drive spreadsheet onto a JIRA Epic via Zapier automation, and I can't get any formatting to convert. All of my attempts result in the url being commented as straight text. I've tried both commenting it and putting it in the epic's description. I've run into this issue with other JIRA api calls outside of Zapier.

I would love the Google Drive connection to pull through ideally, but I'd settle for just a normal hyperlink at this point. In the screenshot below, are (top comment) ideal scenario which I created manually, (middle comment) attempt using the exact text in the documentation link above, and (bottom comment) attempt using a Google Drive link.