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Automation rule with Insight product

Wolff_qvctxi

As a user i like to create a automation rule when a customer reports a issue, we automatically attach his product to it.

The product is coming from Insight and is called
"Loyalty Cloud" with number ITSM-82

Why i get a error and its not automatically filled in this field?

How do i set it up correctly?

Accepted answers

Mark Segall

Hi @Wolff - Can you please share a screenshot of the Lookup Objects component in your rule as well as a screen shot of an audit log entry?

All comments

Mark Segall

Hi @Wolff - Can you please share a screenshot of the Lookup Objects component in your rule as well as a screen shot of an audit log entry?

Wolff_qvctxi

Hi Mark,

Thanks for reaching out,

See here:

Idea is very simple:

When customer X adds a Jira Issue.
Then we automate, Client, Account and Product.

This is one of the products..

Mark Segall

Apologies if I wasn't clear in my request. It would help to see a screen shot of the Lookup Objects action in your automation rule as well as a screen shot from the rule's audit log of the last run. This will help us get a better look at the rule's configuration and insight into how the rule is executing.

Wolff_qvctxi

Do you mean this?

Wolff_qvctxi

Solution is idd

Name Like "Loyalty Cloud"

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