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Linking fields between linked issues

indya kachela

Hi everyone.

We currently have linked issues set up.

I was wondering if it was possible that when we update a field in one issue, it can automatically update the same field in the issue it is linked to.

Eg. I have a Jira ticket test-123 that is linked to ticket practice-456. I fill in a field on practice-456 and the same field in test-123 becomes filled in with the same information.

Is this possible?

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Craig Nodwell_7eve9b

Hi @indya kachela welcome to the community.
You could do this through automations.
You could do this using an add-on like scriptrunner.
I guess the answer here is yes you can achieve your above requirements.
Knowing your hosting type and if you have any add-ons installed would go a long way to helping you further.

indya kachela

Hi @Craig Nodwell

I believe we are a cloud hosting type but do not have scriprunner!

Sam Nadarajan

Hello @indya kachela and welcome to the Community!

Thank you for clarifying that you use hosting. As @Craig Nodwell mentioned, you can use an automation rule to achieve this functionality. I've included a screenshot below of what an example configuration would look like.

Simply put, I'd choose the following:

Screen Shot 2022-07-05 at 9.08.11 AM.png

Trigger: Field Value Changed - select the field that you want to monitor for changes:

Screen Shot 2022-07-05 at 9.10.55 AM.png

Then, choose "Branch Rule/Related Issues" so you can comb through any linked issues to apply the automation rule to. You can choose which link types to search against for your automation rule:

Screen Shot 2022-07-05 at 9.11.57 AM.png

Then, choose the "Edit Issue" action, choose the field that you want to update, then select "Trigger Issue" which will copy the value from the issue that triggered the automation rule and apply it to the linked issues for the particular field. Screen Shot 2022-07-05 at 9.12.45 AM.png

Hope this helps!

Craig Nodwell_7eve9b

Since you are on Cloud you should be able to achieve this via automations.
There's some examples you can read through in the below links.
Post

there's some links in this one from @Bill Sheboy for more details
Post

Post

Once you get started if you find yourself stuck send screens shots and descriptions of your work and roadblocks.
You can do this

indya kachela

Sorry, we are a data centre!

indya kachela

Sorry, we are a data centre! Does that make much of a difference?

Sam Nadarajan

It shouldn't, Automation for Jira is included in Data Center - have you tried configuring the automation rule above in Data Center?

Let me know how it goes!

indya kachela

Thank you for your help so far!

I'm struggling to make this work with tickets from different projects. We can make it work between tickets in same project but want it to work for tickets that are linked but in different projects.

Any suggestions?

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