Hi community,
I was wondering if and how it would be possible to transfer a specific label to all linked tickets?
We are labeling certain type of tickets from within a certain project with a specific label. When we do this labbeling it would be very convenient to add also a label to the linked tickets.
Why?
Service tickets are entering our queue. When an issue needs to be escalated we create another ticket (bug ticket), and link all tickets (reportings) to that ticket.
For identifying certain tickets we have 2 metrics:
1 is the # of tickets that are escalated and contains a specific label (project ES)
1 is the @# of tickets that contains the reporting of that issue (project OSD)
So, an ES-tickets can contain maybe 25 OSD-tickets
Thanks for thinking along!
Best regards,
Will
