Is it possible to trigger an e-mail based on a radio button selection in a custom form?

Question

Hi,

I have created a customer request form where an option is available to select using a radio button. If this option is selected, a notification e-mail will need to go to a specific team notifying them details of the request for them to action.

i.e in this request form, if 'New user' is selected, an e-mail will go to a specific team to create an account/grant access within an application.

Any help??

Dyllan O'Brien · Answer

Hi @Clark Everson 
Thanks for getting back to me!

Looking forward to see your sample rule.

I do have a question though. When creating the automation, how would I identify the radio button in JQL?

Clark Everson · Answer

Hi @Dyllan O'Brien

Welcome to community! 
this can be done via automation for Jira using the trigger of field edited and action of send email

as you are in cloud I would recommend checking out the playground:

https://www.atlassian.com/software/jira/automation-template-library/rules#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

I am just getting back from vacation so doing a lot of catch-up but if I have time later I can make a sample rule for you. Or if you do try it feel free to screenshot your test rule and I can double check it for you.

best,

clark