How to view completed requests

Ted_529vd4

I have a user who would like to set up a view in her queue to see all of her completed requests.

Basically, she wants to always be able to see all of her completed help desk requests in a view.

Any advice?

Thanks,

Ted

Brant Schroeder

@Ted you could create a queue that would show every agent completed issues assigned to them.  As the number of issue increase, this could load really slowly so I would suggest adding a time limit to it like the last 30 days.  You can also create a filter that the agent could use to view all closed issues.   The JQL for both might be something like this resolved >= -30d AND assignee in (currentUser())

Service Management Queue

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-queues/

Filter

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-filters/