Hi ,
I want to create an automation rule that does the following:
CHECK CONDITION ONE
IF TRUE
UPDATE COMMENT AND STATUS ON ISSUE (CANCELLED)
TERMINATE
CHECK CONDITION TWO
IF TRUE
UPDATE COMMENT AND STATUS ON ISSUE (CANCELLED)
TERMINATE
CHECK CONDITION THREE
IF TRUE
UPDATE COMMENT AND STATUS ON ISSUE (CANCELLED)
TERMINATE
CHECK CONDITION FOUR
IF NOT TRUE
UPDATE COMMENT AND STATUS ON ISSUE (CANCELLED)
TERMINATE
CHECK CONDITION FOUR
IF TRUE
UPDATE INSIGHT OBJECT
UPDATE COMMENT AND STATUS ON ISSUE (CLOSED)
TERMINATE
Can somebody advise whether it is possible to achieve this in an automation rule and if it is possible how to do it.
Thanks.