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Automation Edit Issue when Transition to Closed

David Weir_0qus5h

I have an automation set up that when an issue is transitioned to In Progress it sets the Start Date to {{now}}. I want to also have automation for setting the End Date when the issue is transition to Closed. It works when I manually trigger it, so I assume the editing in the automation is being prevented by the fact that the issue is closed. Is there some workaround I could do for this?

Accepted answers

Jack Brickey

Yes the automation happens after the issue is in the done status category. You can change the closed status property to allow editing when in done. See this article to get you started. - how-do-i-edit-closed-issues .

All comments

Stefan Salzl

Hi @David Weir and welcome to the community,

for me it seems like a problem with screen schemes. Is the field end date configured in you edit screen? You could check this by efiting the issue manually and check if the field is available in the edit screen.

Best
Stefan

David Weir_0qus5h

It is if the issue is not closed. My issues use the same screen for Create, Edit, and Viewing an issue. When the issue is closed I believe Jira hides empty fields.

Jack Brickey

David Freitez

Hi @David Weir

Welcome to the Atlassian Community.

Apparently the Issue is no longer editable when it is on the Closed status. Check your workflow, there could be a property (jira.issue.editable = false) on the status that is disabling the editing causing the rule to fail.

Regards,

David
ServiceRocket

David Weir_0qus5h

If I remove that restriction for the Closed status, will it affect all projects using that status?

David Freitez

Hi @David Weir

Yes, when doing a workflow change, you need to check where the workflow is being used and know that you could potentially be affecting those other projects.

If that's your case, there are probably two things you may need to check:

Workflow
Workflow Scheme.

Both of them can be shared among projects, so if you want your changes only to affect one project, you'll need to copy them and make the project you want the changes on use them.

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