Trouble cloning issue from Service project to Software Project

Question

We have various projects all within the company. I have admin access to everything. For one of our company-managed Service projects, I created an automation rule to clone an issue from the service project to a company-managed software project when a certain label is added to the issue. This works fine.

I recently tried to copy the rule and have it clone an issue into a different, team-managed software project and it doesn't work. I added myself as admin within the second software project, so that shouldn't be a problem. Here's a screenshot of the error I get. Any idea why it works in the first project but not the second?

Karen Corbeill · Answer

Hmmm. So I just changed the second action to change the issue type to a Task. While both projects have Bug as a type, for some reason it didn't want to create a clone of that type. Now that it changes the issue type to Task for the clone, it had no problem making the clone. This works fine for me, but I'm still curious why, if both projects have Bug as an issue type, would it not clone the issue due to issue type?

Karen Corbeill · Answer

Here's the framework.

1. Trigger

2. 1st condition

2. 2nd condition

3. Action following 2nd condition (The destination project doesn't have Feature Request as an issue type so this is to convert the clone to a task.)

4. Else Block

5. Action following Else block

Karen Corbeill · Answer

Right. It failed the If block, so it moved onto the Else block, which it passed. You can see this where it says "Else block executed." Since it passed the last condition, I'm not sure why the rule didn't execute.